NEVHC values your health information and privacy. Find out how to access, request, and securely share your NEVHC medical information.
Requesting your NEVHC medical records:
NEVHC’s patient portal:
This is the best way to access your NEVHC medical or dental information, as well as to request your NEVHC medical records. It’s convenient, easy, and free!
This portal is a secure HIPAA-compliant website for you to view your medical information, communicate with your care team, review diagnostic test results, and more.
On the patient portal, you can access most of your health information for free, and you can view or download those parts of your record. For information that’s not available, you can request it via the portal. Clerks will upload the requested records to your portal for free.
If you don’t have a patient portal account, find out more about the benefits of the patient portal and how to sign up below.
Other ways you can request your medical records:
Mail or submit your request to the Medical Records department of your NEVHC health center or fax your request to our Medical Record Coordinator’s office at (818) 270-9271.
For paper records, there are costs for obtaining a copy of your information:
- NEVHC charges a $15 administrative fee plus a copying fee of 25 cents per page up to 200 pages, after which the fee is 12 cents per page. The maximum fee is $400.
- We provide patients up to five pages of copies at no charge.
- If you need your medical or dental information released to support a denial of a claim for public benefits, NEVHC will release the relevant portion of your record for your appeals case at no charge. Fees may apply if your request is being handled by an attorney’s office who is requesting records on your behalf.
Requesting medical records be sent to another provider:
If you are being referred by NEVHC to a specialist:
NEVHC will automatically send relevant information about your care or treatment to that provider so long as you have verbally consented to the referral.
If you are requesting that your health information be released to other providers or third parties:
- You must authorize the release of this information in writing by completing an Authorization to Release Information form.
- You can print the Authorization to Release Information form or fill it out electronically. If you fill out the form electronically and use an electronic signature, please provide a copy of your ID.
- Return the form to the Medical Records department of your NEVHC health center or fax the form to our Medical Record Coordinator’s office at (818) 270-9271.
For more information:
If you have questions about the release of medical information:
- Contact the Medical Records department at your health center location.
- Call the Medical Records Program Coordinator at (818) 898-1388 ext. 52202 or email: medicalrecords@nevhc.org for general information.
If you have questions or concerns about information in your NEVHC medical or dental record, you can:
- Call your health center to make an appointment to speak with your provider.
- Contact the NEVHC Privacy Officer to discuss available options at (818) 898-1388 ext. 41645.
NEVHC Privacy Practices
To learn about NEVHC’s privacy practices and the ways we may use and disclose your medical information, review our Notice of Privacy Practices and a summary of these practices.
NEVHC will not release or otherwise divulge information about you or your health without your permission unless we are permitted or are required to release information pursuant to a legal action or a government mandate.
HIPAA Privacy Officer
NEVHC has a HIPAA Privacy Officer whose job it is to thoroughly research all allegations related to breaches of patient confidentiality. If you feel that NEVHC has violated your confidentiality, you may call the Privacy Officer at (818) 898-1388 ext. 41645. The Privacy Officer is also responsible for reporting those breaches to government entities on your behalf as required by law.
Third Party Requests for Patient Records:
NEVHC contracts with an offsite vendor, Iron Mountain, in Denver, CO, to manage the release of all non-patient requests.
To request patients’ records, please use one of the following methods:
- Present a subpoena or court order: to 1600 San Fernando Rd, Bldg. A, San Fernando, CA 91340—ask for the Medical Records Program Coordinator.
- Fax: (818) 270 -9271
- Email: medicalrecords@nevhc.org