NEVHC’s San Fernando Pharmacy provides safe, reliable prescription services to all NEVHC health centers. Our pharmacy team works closely with your providers to ensure you receive the right medications and support to manage your health.
Pharmacy Services
Services
- 24/7 Refills: Refills over the phone, in person or through the RxLocal app
- Multilingual Support: Multilingual support to help you understand your medications
- Clinical pharmacist services to help manage chronic diseases like diabetes or hypertension (high blood pressure)
- 24/7 Refill Line: Refills are available 24/7 when you call our automated Pharmacy Refill Line: (818) 270-9797. Please have your 7-digit prescription number ready.
- RxLocal App: Download the RxLocal app on your Android or iPhone to refill your prescriptions on the go. For tips on how to use the app click here.
- In Person: Visit us during operating hours to request a refill in person.
Frequently Asked Questions
Can I fill my prescription at any pharmacy?
NEVHC patients with insurance may fill prescriptions at any local pharmacy that accepts their insurance. Uninsured patients seen at NEVHC must have prescriptions filled at the NEVHC pharmacy located at 1600 San Fernando Road, San Fernando, CA 91340.
How do I know if I have a refill on my medication?
The number of refills remaining on your prescription is printed on the bottom left hand corner of the label on your medication vial.
If you have refills remaining on your prescription, please allow 24 hours to refill an order that is placed through the Pharmacy Refill Line. If you order a prescription but are out of refills, we will contact your medical provider for authorization. Please allow 3-5 business days for processing. You will receive 3 reminder calls when your prescriptions are ready to be picked up. Sometimes you may be required to make an appointment to see your provider before we can refill your medication. You will receive a call from one of our nurses if this is the case.
I just had an appointment and my doctor prescribed new medicine. When will my prescription be ready for pick up?
As soon as you finish with your medical appointment, call or stop by the pharmacy to let us know you need your prescription filled. Your prescription will be processed in the order it is received.
How long will the pharmacy hold my prescriptions once they are filled?
Prescriptions that are not picked up within 10 days will be returned to the pharmacy stock. Please plan to pick up your prescriptions as soon as possible to avoid any unnecessary waiting or reprocessing.
What do I need to bring to pick up my medication?
Please have your NEVHC clinic ID card and insurance card (if applicable) with you every time you visit the pharmacy. The pharmacy may require you to present a picture ID when you pick up controlled substance prescriptions.
Will I have to pay for my prescription?
We offer many assistance programs that may help with the cost of medications. All patients are screened for these programs and we will help you fill out any necessary forms. If you do not qualify for a no-cost program, we offer a sliding fee scale that is based on your ability to pay. You may be asked to fill out applications and provide income records for medications that you receive through a Patient Assistance Program (PAP). This information must be turned in as soon as possible. Our pharmacy staff will assist you in filling out any necessary forms.