As a patient, you expect the best care for you and your loved ones. At NEVHC, we are committed to providing quality, safe and affordable health services to keep people of all ages healthy. We want our patients to be at ease when coming to our health centers. For this reason, we have put together the resources below to assist you and your family in using our services.

Patient Centered Medical Home Brochure

Patient Handbook(English)

Patient Handbook(Spanish)

Advance Directives

Notice of Privacy Practices (Summary)

Notice of Privacy Practices (Full Version)

We know that from time to time problems may occur and we want to be able to help solve them with you. If you have a complaint or a suggestion that may help us serve you better, please take a moment to let us know .

People have always come to Northeast Valley Health Corporation (NEVHC) with questions—questions about an illness, a treatment, a cure. NEVHC is committed to providing answers. We deliver answers to comfort our patients. We answer questions to ease concerns about your health.
But sometimes, we need to link people to outside resources.  By linking to the organizations below, we are better helping our patients and customers overcome obstacles and improve their lives.  We are providing answers and hope.

Note: NEVHC does not review or control the content at the linked sites below. Therefore, these links do not constitute an endorsement by NEVHC.

Best Bones Forever!
Best Bones Forever! is an adolescent bone health campaign to teach girls ages 9-14 and their parents about the importance of calcium, vitamin D, and physical activity for building strong bones.

Community Clinic Association of Los Angeles County
CCALAC represents non-profit community and free clinics that operate primary care sites throughout Los Angeles county.

California Family Health Council (CFHC)
CFHC acts as a catalyst for expanding health care services by building the capacity of community organizations and providing an informed public voice in support of family planning, preconception care, reproductive health and high quality women’s health care services.

California Primary Care Association
CPCA was formed to represent and unify the statewide voice of California’s community clinics and health centers and their patients.

County of Los Angeles Public Health Department
The LA County Department of Public Health protects health, prevents disease, and promotes the health and well-being for all persons in Los Angeles County.

Department of Public Social Services (DPSS)
DPSS serves an ethnically and culturally diverse community through programs designed to both alleviate hardship and promote health, personal responsibility, and economic independence.

Health Resources and Services Administration
HRSA is an agency of the U.S. Department of Health and Human Services and is the primary Federal agency for improving access to health care services for people who are uninsured, isolated or medically vulnerable.

Joint Commission on Accreditation of Healthcare Organizations
The Joint Commission accredits and certifies more than 17,000 health care organizations and programs in the United States. This accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting performance standards.

MEND, the largest poverty agency in the San Fernando Valley, provides emergency food, clothing, medical, vision and dental care, job skills training and job placement assistance, English as a Second Language classes, youth activities and a Christmas program. Clients must live in the MEND service area, which is: Pacoima, Arleta, Sylmar, Lake View Terrace, San Fernando, North Hills and Mission Hills.

National Association of Community Health Centers
NACHC works with a network of state health center and primary care organizations to serve health centers in ways, such as: providing research-based advocacy for health centers and their clients and educating the public about the mission and value of health centers.

Rock the Vote
Rock the Vote’s mission is to engage and build political power for young people in order to achieve progressive change in our country.

The Addiction Resource Center
The Addiction Resource Center provides information about drug or alcohol abuse and help finding alcohol and drug rehab and treatment centers.

HealthCare Reform

What Does Health Care Reform Mean to Me?

What is Health Care Reform?

Known as Obama Care or Affordable Care Act (ACA)-Patient Protection and Affordable Care Act (PPACA), it is a law passed in March 2010 to help provide greater access to affordable health insurance and preventive health services to nearly all Americans beginning Jan. 2014.  Most U.S. citizen and legal residents will be required to have health insurance for themselves and their family members.  These plans cover services that are important to you such as doctor visits, hospitalizations, ER care and prescriptions.  Insurance plans will no longer be able to deny you coverage based on pre-existing conditions.

Visit www.healthcare.gov to learn more.

How Does Health Care Reform Affect Medi-Cal?

In 2014, Medi-Cal will expand to cover more people.  Individuals and families earning less than 138% of the federal poverty level (FPL) will be eligible for Medi-Cal, Pregnant women up to 200% FPL and children in households up to 250% FPL will continue to be eligible for Medi-Cal.

Visit dpss.lacounty.gov/dpss/health to learn more.

What is Covered California?

Covered California is the state’s new health insurance marketplace. Individuals and small employers can buy health insurance through Covered California.  People with incomes between 138%- 400% FPL will be eligible for premium subsidies to help lower the cost of the monthly premiums.  People with incomes up to 250% FPL will be eligible for cost-sharing subsidies to help lower co-pays/deductibles.  Covered California will allow you to easily compare health plans and enroll.

Visit www.coveredca.com to learn more.

I Already Have Health Insurance.  How will Health Care Reform  Affect Me?

If you already have health insurance, you can keep it.  Health Care Reform does not require you to change your health insurance.  If you have Medi-Cal you can keep this insurance. If you have Medicare, health care reform may lower the cost of your medicine. You won’t have to pay for preventive care like cancer screenings, vaccines, flu shots and wellness visits.

Can I still come to NEVHC for health care services with all these changes?

Yes, you can still come to NEVHC for health care services.  NEVHC accepts the following Medi-Cal health plans: L.A. Care Health Plan,  Care 1st,  Anthem Blue Cross, HealthNet  and Molina.  NEVHC will also participate in Covered California starting in January 2014 under the following health plans:  Health Net and L.A. Care.

How Can NEVHC Help Me?

For more information and get assistance, call 1-866 MY NEVHC (696-3842) or email us at  Insurancehelp@nevhc.org .

Medical Record Request


As our patient, NEVHC values the privacy of your health information. We will not release or otherwise divulge information about you/your health without your permission unless we are permitted or required to release information pursuant to a legal action or a government mandate.


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1. When may NEVHC release my information without my consent?
A: Please review our Notice of Privacy Practices for all the ways NEVHC uses your information and limits your health care information. This document will also provide guidance on times when we are mandated to provide information about you to third parties.

2. Are there costs for me to obtain a copy of my NEVHC medical information?
A: Yes, there are costs. NEVHC charges a $15 administrative fee plus 25 cents per page copying fee up to 200 pages and then 12 cents thereafter. The maximum charge is $400 for electronic or paper (mail) delivery. If you just want a few pages of your record, we allow a patient to obtain copies of up to 5 pages of their record at no cost. If you have access to the NEVHC patient portal, you may access parts of your record through the portal to view and download.

3. What is the procedure if I need my health record (or parts of it) to be sent to another provider?
A: If you are being referred by NEVHC to another provider, we will automatically send relevant information about your case to that provider as long as you have verbally consented to the referral. If you are requesting your health information to be released to other providers or third parties, you must authorize the release of this information in writing by completing an Authorization to Release Information form. Return the form to the Business Office or Medical records department of your NEVHC health center location. You can also FAX the form to our Medical Record Coordinator’s office at (818) 270-9271.

4. What if I want to review information in my medical record? Are there costs to do this?
A: You have the right under the Health Information Portability and Accountability Act (also known as HIPAA) to request an appointment to review your medical information. Please call the medical records department at your health center to request to review your record. Let them know what you wish to review. There is no charge to do this. If you have any questions about information in your record and you want to speak to your provider about that information, you need to request a separate appointment with your provider to review your information.

5. Who can I call if I have further questions about release of my information to me or a third party?
A: For questions regarding a request for release of information, please contact the Medical Records department at your health center location. For general information, contact the Medical Records Program Coordinator’s office at our San Fernando Health Center at (818) 898-1388 ext 52202.

6. What do I do if I feel that NEVHC has violated my confidentiality? Who should I discuss this with?
A. NEVHC has a Privacy Officer whose job is to thoroughly research all allegations related to breaches of patient confidentiality. You may call the Privacy Officer at: (818) 898-133 ext. 41645. The Privacy Officer is also responsible for reporting those breaches to government entities on behalf of you as required.

NEVHC contracts with an offsite vendor, Iron Mountain, in Denver, CO, to manage the release of all third party requests. To request patient records, please use one of the following methods:

MAIL Request to:
Northeast Valley Health Corporation, 1600 San Fernando Rd, San Fernando, CA 91340

FAX Request to: (818) 270-9271
PRESENT a subpoena or court order at:

Northeast Valley Health Corporation, 1600 San Fernando Rd, San Fernando, CA 91340.
Ask for the Medical Records Coordinator.

EMAIL to: medicalrecords@nevhc.org

For any additional information about Medical records at NEVHC, contact the Chief Operations Officer at (818) 8981388 ext. 41624.


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