Guide: Your Video Visit
Before you join your visit:
Joining your visit:
1. Appointment Confirmation
You should receive two text messages and/or an email from OTTO Health with the link to your appointment and a device connection guide.
2. The day before your appointment:
Follow the appointment link that was sent to your phone and/or email. Click on Test My Device and then Run Test.
Your device camera, microphone, and internet connection will be tested to make sure everything will run smoothly on the day of your appointment.
Please make sure you test the same device and network that you will be using on the day of your visit.
3. Day of Appointment
Follow the appointment link that was sent to your phone and/or email.
Please make sure to only use browsers such as: Google Chrome, Safari, or Firefox
Click on Get Started to begin.
4. Appointment Registration
Begin your registration process by selecting your state then click Next.
Review and Agree to “Telehealth Risks and benefits.”
Review and Agree to All requirements under “Consent to Use of Telehealth.”
NOTE: You can start the consent process 1 hour before your appointment.
5. Telehealth Policy
Review and Agree to all requirements under “Consent to use of Telehealth.”
Review and Agree to all requirements under “Telehealth Policies.”
If the telehealth visit is your own, click on Self then click Next.
If the telehealth visit is for a dependent, click on Legal Representative. You will need to provide your name and relationship to the patient before you can click Next.
Legal Representative Additional Information
7. Allow Camera Access
Allow access to your
microphone and camera. Please note that allowing access is only temporary while you are on the OTTO website.
The visit will never be recorded.
Click Join Visit
NOTE: You will not be able to join the visit more than 10 minutes before your appointment time.
• Please note: Internet Explorer and Microsoft Edge are NOT supported.
• Update your device to the most recent operating system (version 11 or later).
If you have questions regarding your health care needs, payment or scheduling, please contact your provider’s office directly.
NEVHC is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.