Guide: Your Video Visit
Before you join your visit:
Joining your visit:
1. Appointment Confirmation
2. Day before Appointment
Your device camera, microphone, and internet connection will be tested to make sure everything will run smoothly on the day of your appointment.
Please make sure you are using the device and network that you will be using at the time of your visit.
3. Day of Appointment
Click on Get Started to begin.
4. Appointment Registration
Review and Agree to Telehealth Risks and benefits.
Review and Agree to All requirements under Consent to Use of Telehealth.
NOTE: You can start the consent process 1 hour before your appointment.
5. Telehealth Policy
If telehealth visit is your own, click on Self then click Agree.
If the telehealth visit is for a dependent, click on Legal Representative.You will need to provide your name and relationship to the dependent before you can click Agree.
6. Join Visit
Click Join Visit
NOTE: You will not be able to join the visit more than 10 minutes before your appointment time.
7. Allow Camera Access
Click on the Start button. You will then be directed to the virtual waiting room until your provider joins the visit.
• Please note: Internet Explorer and Microsoft Edge are NOT supported.
• Update your device to the most recent operating system (version 11 or later).
If you have questions regarding your health care needs, payment or scheduling, please contact your provider’s office directly.
NEVHC is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.