Frequently asked questions
If you have a scheduled appointment, make sure your email address is on file. You will automatically receive an email within 24 hours after your visit with instructions to register. If you do not have an appointment, you can request a PIN at your health center by speaking with someone in the business office. If you did not receive the email or are having trouble with your PIN, please call the Patient Portal Hotline at (818) 979-7444 for assistance.
Yes, you can add a child or dependent to your account by requesting a PIN. There is no limit to the number of patients you can add.
Yes, you can grant access to someone who helps manage your care directly through your individual portal account. With your permission, they can request non-urgent appointments, request prescription refills, view medical information, and assist with other healthcare needs. For assistance with granting someone access, please call the Patient Portal Hotline at (818)979-7444.
You can send non-urgent medical questions to your provider or care team through the portal. This includes questions about medications, referral status, test results, or general healthcare concerns. Non-urgent messages are reviewed during regular business hours, and you can expect a response within 4 business days.
Please do not use the portal for urgent or emergency medical issues. If you are experiencing a medical emergency, call 911 or go to your nearest hospital. If you are experiencing a mental health concern, please call the National Suicide Prevention Lifeline at 988.
NEVHC follows strict HIPAA guidelines to protect your information. Your Patient Portal information is secure as long as you do not share your log-in details with others.
Lab results are released to the Patient Portal automatically as soon as they become available. Please allow up to 4 business days for your provider to review your results and follow up if needed. If you have urgent questions or concerns, please contact your health center directly.
Please send us a message through the portal or call your home clinic to update your information.
Please call the Patient Portal Hotline at (818) 979-7444 for assistance with technical issues or to reset your account.
Due to California minor consent laws, parents and legal guardians cannot access a child’s health information through the Patient Portal once the child turns 12 years old. In addition, online accounts are not available for children under age 13. Once your child turns 13, they can create their own account using a unique email address. During this time, parents or guardians are welcome to visit any of our health centers to request copies of medical records as needed.
