NEVHC offers telehealth visits through secure video calls to make it easier for you to connect with your provider. Telehealth visits are a great way to see your provider on your computer, phone, or tablet with no app download needed!
Follow-up Visits
medication questions
lab & test results
general questions
behavioral health
When your apartment was scheduled, you should have received two text messages and/or an email from OTTO Health with the link to your appointment and a device connection guide.
Text Message Sample
Email Sample
Follow the appointment link that was sent to your phone and/or email. Click on Test My Device and then Run Test.
Your device camera, microphone and internet connection will be tested to make sure everything will run smoothly on the day of your appointment.
Please make sure you test the same device and network that you will be using on the day of your visit.
At least 15 minutes before your appointment, follow the appointment link that was sent to your phone and/or email.
Please make sure to only use browsers such as: Google Chrome, Safari, or Firefox
Click on Get Started to begin.
Begin your registration process by selecting your state then click Next.
Review “Telehealth Risks and Benefits.” Click Agree.
NOTE: You can start the consent process 1 hour before your appointment.
Review and Agree to all requirements under “Consent to use of Telehealth.”
Review and Agree to all requirements under “Telehealth Policies.”
If the telehealth visit is your own, click on Self then click Next.
If the telehealth visit is for a dependent, click on Legal Representative. You will need to provide your name and relationship to the patient before you can click Next.
Legal Representative Additional Information
Allow access to your
microphone and camera. Please note that allowing access is only temporary while you are on the OTTO website.
The visit will never be recorded.
Click Join Visit
NOTE: You will not be able to join the visit more than 10 minutes before your appointment time.
• We recommend using a secure and private internet connection (or cellular service on your mobile device). If you are in a corporate office, firewalls often block the video connection. Turn off WiFi and refresh your page on a cellular device, or try another secure WiFi network on your computer.
• Patients join via emailed or texted link
• No app needed
• Device must have front-facing camera
• Allow browser access to camera and microphone
• Earphones must have a microphone
• Turn device volume up
• Visit the tech support page connect.ottohealth.com/video/test.
• Run a quick test prior to your Virtual Visit at ottohealth.com/techsupport.
Google Chrome
Firefox
Safari
Google Chrome
Safari
If you have questions regarding your virtual visit, please call the appointment line at (818) 270-9777 to be connected with our Telehealth Care Coordinator.
If you have questions regarding your health care needs, payment or scheduling, please contact your provider’s office directly.
NEVHC is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
Northeast Valley Health Corporation was incorporated in 1971 by a group of San Fernando Valley civic leaders who envisioned establishing a healthcare system that catered to the medical needs of the local community. They opened San Fernando Health Center in 1973 and celebrated its dedication with the late U.S. Senator Ted. Kennedy. Today, NEVHC has grown to 14 health centers in the San Fernando and Santa Clarita valleys and continue to serve the uninsured and the medically underserved patients with limited financial resources. Nearly 70,000 patients receive medical, dental and behavioral health care at our health centers every year. NEVHC, one of the nation’s largest community health centers, is a nonprofit Joint Commission accredited Federally Qualified Health Center (FQHC).
NEVHC is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
A Joint Commission Accredited Organization
Health Center Quality Leader
