Step-by-Step GUIDE for VIRTUAL VisitS
For Patients Using a Smart Device (Phone/Tablet) or Computer.
SCV Dental & Wellness Health Center and Van Nuys Women’s and Reproductive Health Center NOW OPEN. For more information click here here.
Make an Appointment
San Fernando Valley
(818) 270-9777
Santa Clarita Valley (661) 705-2040
Dental (818) 270-9555
Santa Clarita Valley (661) 705-2040
Dental (818) 270-9555
Guide: Your Video Visit
Before you join your visit:
- Make sure you are in a private, quiet setting with reliable Wi-Fi or cellular service.
- Review the Devices and Connection Guide attached to this guide or at ottohealth.com/patient-resources
- Don’t forget to run a quick test on your device prior to your visit: connect.ottohealth.com/video/test.
Joining your visit:
1. Appointment Confirmation
You should receive two text messages and/or an email from OTTO Health with the link to your appointment and a device connection guide.
Text Message
2. The day before your appointment:
Follow the appointment link that was sent to your phone and/or email. Click on Test My Device and then Run Test.
Your device camera, microphone, and internet connection will be tested to make sure everything will run smoothly on the day of your appointment.
Please make sure you test the same device and network that you will be using on the day of your visit.
3. Day of Appointment
Follow the appointment link that was sent to your phone and/or email.
Please make sure to only use browsers such as: Google Chrome, Safari, or Firefox
Click on Get Started to begin.
4. Appointment Registration
Begin your registration process by selecting your state then click Next.
Review and Agree to “Telehealth Risks and benefits.”
Review and Agree to All requirements under “Consent to Use of Telehealth.”
NOTE: You can start the consent process 1 hour before your appointment.
5. Telehealth Policy
Review and Agree to all requirements under “Consent to use of Telehealth.”
Review and Agree to all requirements under “Telehealth Policies.”
6.
If the telehealth visit is your own, click on Self then click Next.
If the telehealth visit is for a dependent, click on Legal Representative. You will need to provide your name and relationship to the patient before you can click Next.
Legal Representative Additional Information
7. Allow Camera Access
Allow access to your
microphone and camera. Please note that allowing access is only temporary while you are on the OTTO website.
The visit will never be recorded.
Click Join Visit
NOTE: You will not be able to join the visit more than 10 minutes before your appointment time.
Connection Guide
Internet and WIFI
• We recommend using a secure and private internet connection (or cellular service on your mobile device). If you are in a corporate office, firewalls often block the video connection. Turn off WiFi and refresh your page on a cellular device, or try another secure WiFi network on your computer.
To Join Visit
• Patients join via emailed or texted link
• No app needed
Audio and Video
• Device must have front-facing camera
• Allow browser access to camera and microphone
• Earphones must have a microphone
• Turn device volume up
Need help?
• Visit the tech support page connect.ottohealth.com/video/test.
• Run a quick test prior to your Virtual Visit at ottohealth.com/techsupport.
Device Guide
Computer/Laptop
• Update your browser to the most recent version.
• Please note: Internet Explorer and Microsoft Edge are NOT supported.
Supported browsers:
• Please note: Internet Explorer and Microsoft Edge are NOT supported.
Supported browsers:
Google Chrome
Firefox
Safari
Android
• Update your device to the most recent operating system (version 8 or later).
Supported browsers:
Supported browsers:
Google Chrome
iPhone/iPad
• Make sure you are using an iPhone 6, or later.
• Update your device to the most recent operating system (version 11 or later).
Supported browsers:
• Update your device to the most recent operating system (version 11 or later).
Supported browsers:
Safari
Questions?
If you have questions regarding your health care needs, payment or scheduling, please contact your provider’s office directly.
NEVHC is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
About Us
- Mission
- Community
- Health Centers
- Providers
- Enrollment
About US
Northeast Valley Health Corporation was incorporated in 1971 by a group of San Fernando Valley civic leaders who envisioned establishing a healthcare system that catered to the medical needs of the local community. They opened San Fernando Health Center in 1973 and celebrated its dedication with the late U.S. Senator Ted. Kennedy. Today, NEVHC has grown to 14 health centers in the San Fernando and Santa Clarita valleys and continue to serve the uninsured and the medically underserved patients with limited financial resources. Nearly 70,000 patients receive medical, dental and behavioral health care at our health centers every year. NEVHC, one of the nation’s largest community health centers, is a nonprofit Joint Commission accredited Federally Qualified Health Center (FQHC).
NEVHC is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n) with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
A Joint Commission Accredited Organization
Health Center Quality Leader
© 2022 Northeast Valley Health Corporation All Rights Reserved
Translate »
